Privacy Policy

The data controller responsible for your personal data is:

JQ Property & Rentals Ltd trading as JQ Motorhomes
Walton-le-Dale, Preston, Lancashire
Email: Jqmotorhomes@outlook.com
Phone: 01772 627933

As the data controller, we determine the purposes and means of processing your personal data in connection with the hire of our motorhome.

When you make an enquiry or booking, we collect the following personal data:

• Full name
• Home address
• Email address
• Phone number
• Date of birth
• Driving licence number
• DVLA check code (to verify your licence and endorsements)
• Copies of documents provided as proof of address (e.g. utility bills, bank statements)
• Copy of your driving licence
• Payment information (processed securely via our payment provider — we do not store full card details)

We may also collect limited technical data if you visit our website, such as your IP address and browser type, via standard analytics tools.

We collect and use your personal data for the following purposes:

• To process and manage your booking — including confirming availability, taking payments and managing your hire period
• To verify your eligibility to hire — including checking your driving licence, age and endorsements as required by our insurance policy
• To comply with our insurance requirements — our insurer requires us to verify driver details before cover is confirmed
• To communicate with you — sending booking confirmations, reminders, payment requests and any updates relating to your hire
• To comply with legal obligations — including keeping financial records as required by HMRC
• To protect our property — in the event of damage, loss or a dispute arising from a hire

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract performance — processing is necessary to fulfil our hire agreement with you, including verifying eligibility, taking payment and managing your booking
• Legal obligation — we are required to retain certain financial records and comply with insurance conditions
• Legitimate interests — we have a legitimate interest in protecting our vehicle and business from fraud, damage or misuse, provided this does not override your rights
• Consent — where we ask for your consent for a specific purpose (such as marketing communications), you may withdraw it at any time. Website analytics only runs if you accept analytics cookies, and you can withdraw that consent at any time in Cookie settings

We do not sell your personal data. We may share it only with the following third parties, and only where necessary:

• Our insurance provider — to confirm driver eligibility and process any claims
• Our payment processor — to process deposits and hire payments securely (e.g. Stripe or PayPal). These providers process data under their own privacy policies and are bound by data protection law
• Our booking system provider — SuperSaas, which stores booking data on our behalf as a data processor
• Google — provides Google Analytics for this website and only receives visit data if you accept analytics cookies
• DVLA — we use the government's online licence checking service to verify your driving record
• Law enforcement or legal authorities — where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Booking and hire records — retained for 6 years after the hire period ends, in line with HMRC requirements for financial records
• Driving licence and identity documents — securely deleted within 3 months of your hire period ending, unless required for an ongoing insurance claim or legal dispute
• Enquiry data (where no booking is made) — deleted within 6 months of the enquiry
• Payment records — retained for 6 years as required by law

After the applicable retention period, your data will be securely deleted or anonymised.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These include:

• Storing documents and booking records securely with access limited to the business owner
• Using reputable, encrypted payment processing services — we do not store full card details
• Using password-protected systems for all booking and communication tools
• Securely deleting documents once the retention period has passed

In the unlikely event of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) without undue delay.

This website uses one cookie to remember your cookie choice. Google Analytics cookies are only set if you accept them, and we do not use advertising cookies. You can change your choice at any time in Cookie settings.

Our website is hosted on Wix, which sets a small number of strictly necessary cookies to keep the site secure. Please refer to Wix’s privacy policy for further information on how they handle data.

You can also control or delete cookies through your browser settings.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data where we no longer have a lawful basis to hold it
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you can ask us to provide your data in a commonly used, machine-readable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month.

If you have concerns about how we handle your personal data, we ask that you contact us directly in the first instance so we can resolve the matter.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority:

We may update this privacy policy from time to time to reflect changes in the law, our business practices or the services we use. The date at the top of this page shows when it was last updated.

If we make significant changes that affect how we use your data, we will notify you directly by email where we hold your contact details.

We recommend checking this page periodically if you have an active booking or ongoing relationship with us.

If you have any questions about this privacy policy or how we handle your personal data, please get in touch: